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Session flow

Remote EMDR waiting room & session flow

Every therapist gets one unchanging client link. Clients join your virtual waiting room with a name only — no account and no install — and you admit them when you are ready.

Your permanent link

On first sign in you choose a unique Waiting Room Name (for example JohnSmith if available). Clients use a link like emdrmatters.com/JohnSmith. You can copy it from your dashboard and reuse it for every session.

How a session typically runs

1. Waiting room — Client opens your link, enters their name, and waits. You see them waiting and admit when ready.
2. Video mode — Familiar 1:1 face-to-face call. Use this for check-in and preparation.
3. BLS mode — Switch when you are ready for processing. The client still sees you; the animation appears only after you press Start. Stop returns them to a calm video view.
4. Adjust during sets — Change speed, pattern, and colours as needed. Clients can mute BLS audio on their side and can stop BLS locally, but they cannot start it.
5. End session — Close with video if you wish, then end the session so temporary session information can be removed from our servers.

Practice without a client

Use the interactive demo to rehearse layout, controls, and BLS before your first live remote session.